Overview
Stable terminal connections are essential for uninterrupted payment processing. Connectivity problems often relate to network or hardware issues.
Typical causes:
- Poor Wi-Fi or cellular signal strength
- SIM or data plan malfunctions
- Outdated or corrupted terminal firmware
- Configuration errors or conflicting network settings
Expanded Troubleshooting Tips:
- Restart both terminal and router/modem before further diagnostics.
- Test the terminal on an alternate network to isolate problem source.
- Confirm that firewall or VPN settings do not block terminal connections.
- Verify SIM card validity and data plan status with your carrier.
Common additional issues:
- Terminal repeatedly disconnects during transactions
- Firmware updates failing mid-installation causing freeze or errors
- Network authentication issues (incorrect Wi-Fi passwords or captive portals)
When to escalate:
If the issue persists after troubleshooting, promptly fill the Webform in the support portal. This begins escalation to agents who can perform remote resets or deeper technical analysis.
After submitting the webform:
- You receive confirmation and ticket reference number.
- Agents review logs and may schedule calls for live support.
- Persistent network faults are escalated to backend technical teams.
Preventive Recommendations:
- Keep your terminal firmware and app updated regularly.
- Use reliable internet connections and test periodically.
- Avoid changing network settings unless instructed by support.
Contact details:
Support: support@flatpay.com | +1-800-FLATPAY
Emergency line available 24/7 for critical terminal failures.
Additional Resources:
- Firmware Update Guide
- Network Configuration for Flatpay Terminals
- Troubleshooting FAQs
Comments
0 comments
Please sign in to leave a comment.